Refund Policy

Last Updated: February 10, 2026

This Refund Policy applies to payments made through the BroTrip Trip Wallet feature. Please read it carefully before making or collecting payments.

1. Scope

This policy covers payments made through the BroTrip Trip Wallet, where Contributors pay their share of group trip expenses to a Leader. This policy does not cover purchases made through third-party services linked from BroTrip (e.g., Ticketmaster, Expedia, Skyscanner) — those are subject to each provider's own refund policy.

2. How Refunds Work

The Trip Wallet allows trip Leaders to collect funds from group members. Refunds are handled as follows:

• Leader-Initiated Refunds: The trip Leader can issue refunds to all Contributors at any time before funds have been paid out to their bank account. Refunds are processed through our payment processor and returned to each Contributor's original payment method.
• Full Refunds: If the trip is cancelled, the Leader should issue a full refund to all Contributors.
• Partial Refunds: If trip costs decrease, the Leader may issue partial refunds for the difference.

3. Refund Eligibility

You may be eligible for a refund if:

• The trip is cancelled by the Leader
• The trip costs decrease and the Leader issues a partial refund
• You were charged an incorrect amount due to a technical error
• The Leader has not yet withdrawn (paid out) the collected funds

4. Refund Timeline

• Processing Time: Refunds are initiated immediately when the Leader triggers them through the Trip Wallet dashboard.
• Credit Card Refunds: Typically appear on your statement within 5-10 business days, depending on your card issuer.
• Debit Card Refunds: Typically appear within 5-10 business days.

5. Non-Refundable Situations

Refunds may not be available in the following situations:

• Funds have already been paid out to the Leader's bank account
• The payment was made outside of the BroTrip Trip Wallet (e.g., via Venmo, cash, or direct transfer)
• More than 90 days have passed since the original payment

6. Disputes

If you believe you are entitled to a refund and the Leader has not issued one:

• First, contact the trip Leader directly to request a refund
• If unresolved, contact BroTrip at the email below and we will attempt to mediate
• As a last resort, you may dispute the charge with your credit card issuer or bank

BroTrip facilitates payment collection but is not a party to the financial arrangement between Leaders and Contributors. We will make reasonable efforts to assist with disputes but cannot guarantee resolution.

7. Processing Fees

Payment processing fees charged by our payment processor at the time of the original transaction are generally non-refundable. The refund amount returned to the Contributor will be the full amount they originally paid.

8. Cancellation by BroTrip

In rare cases, BroTrip may cancel a Trip Wallet if we detect fraudulent activity, violation of our Terms of Service, or other prohibited use. In such cases, all Contributors will receive a full refund of their payments.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Trip Wallet after changes constitutes acceptance of the updated policy.

10. Contact Us

This Refund Policy is governed by the laws of Ontario, Canada. See our full Terms of Service for additional details.